(1) We will contact you by email within 24 to 72 hours after your payment. Please make sure the email you used on our website is correct.
(2) If you haven't received an email from us after 72 hours, please kindly check your spam box.
(3) Weekends and holidays are excluded. For more details about holidays, please click this link.
(1) If you place an order and do not hear from us within three business days (excluding weekends and holidays), please check your spam folder. Our email may have been filtered there.
(2) Sometimes, we may need you to confirm details or verify measurements before we can begin making your order. Therefore, please ensure you check your inbox (or spam folder) for our email within three business days.
(1) In less than 24 to 48 hours (weekends and holidays excluded), we will start the making process.
(2) Making: 4 to 6 weeks.
We use only DHL, FedEx or UPS. Your package will be on the road for about 3 to 5 days. There will be a tracking code in your email once shipped out.
In rare instances, we may be unable to accept a customer's order. In such cases, we will promptly issue a refund. We reserve the right to decline any order at our discretion and without providing an explanation.