NCG Tailor offers "365 Days Unconditional Return". This means that within an entire year (starting from the date you receive your package), you can return your order for any reason, and we will issue a refund.
We would like to insist: Within a whole year, you don't need to give us a reason for return & refund, and since 2017, we never ask.
"151515"(For all customers) :
"151515" is a 15% off code, can be used for any order >=$159, for any customer (new & returning).
"303030"(New customers only!!!):
"303030" is a 30% off code that can be used for any order >=$259, by any new customer.
This is a short-period promotion. If you don't have time to take your measurements, you can place your order first, take and save your measurements in your account later (whenever you have time. We will simply start the making process when we receive your measurements). For example, if you place an order on January 10th, and save your measurements on January 15th, we will simply start the making around January 16th.
Looking back, it was quite a journey. We can’t believe we are hitting the 8-year mark.
Long story short:
First 2 Years (2017-2018):
Next 2 Years (2019-2020):
COVID-19 Years (2021-2022):
Now (2023-2024):
For more information about NCG Tailor' account restrictions, please click here.
Once your NCG Tailor account is disabled, it is permanent.
Creating a new account will not work, as our website will automatically delete it.
If your account has been disabled, it cannot be reactivated. We recommend making purchases elsewhere, as NCG Tailor will no longer be your tailor forever.
At NCG Tailor, we strive to maintain a friendly and mutually beneficial relationship with our customers. However, there are certain situations where we must disable a customer's account to uphold our standards and protect our business. The following actions will result in account suspension:
(1) Cancelling an order while it is still in progress.
(2) Insulting or threatening our commercial team.
(3) Creating a new account after a previous account has been disabled.
(4) Creating a new account to take advantage of coupons specifically meant for new customers (for quality-testing purposes only), despite already being a returning customer and being well aware of our quality.
It is important to note that NCG Tailor is no longer driven primarily by internet sales. Approximately 85% of our sales come from our loyal customers and their referrals and our growth is fueled by a strong network of satisfied customers who recommend us to people they know personally, such as relatives, colleagues, friends, etc.. This powerful word-of-mouth network ensures our continued success and sustainability.
These four points above represent a clear "line" for us. Above this line, everything is negotiable. We are committed to being polite and responsive, doing our best to ensure you have a pleasant purchasing experience. If you are not satisfied with our quality, we will guide you through our 365-day unconditional refund policy, and more.
However, crossing this line will result in the permanent disabling of any NCG Tailor account.