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Plus size suits solution - NCG Tailor

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FAQ & NCG Tailor's point of view

FAQ

100% money back policy

 

 

 

 

Get Your Money Back Within 48 Hours (During Working Days)

 

Effective for any orders placed after August 24th, 2024.

 

 

 

* In less than 48 hours after your payment: 

You have just paid an order on our website and somehow you changed your mind. Please send us an email within 48 hours of your payment, we will proceed to refund in less than 2 working days, no questions will be asked. 

 

* If We Are Late for Delivery:

If we are late with the delivery (which sometimes happens in tailoring) and you prefer to cancel your order, please send us an email, and we will stop the making and process a full refund within 48 hours (during working days). No questions asked.

 

* If You Are Not Satisfied with Your Purchase (Package Received):

Provide us with the tracking code of your returned package; once we see movement under this tracking code, we will process a full refund within 48 hours (during working days). This means we don’t need to wait for the arrival of the returned package to refund you.

 

* Order Cancellation During the Making Process:

We DO NOT accept order cancellations during the making process (within the specified time frame).

 

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