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Return and refund policy


365 days unconditional return ncgtailor


* If you are not satisfied with our custom garments, you can return us the package within a whole year and ask for a refund.


  • You don’t need to give us a reason for asking a refund. Yes, your feedback will be much appreciated, but if you don’t want to say anything, you can simply say: I want to return the package. Simple as that!
  • Before returning, please kindly give us an email. We will send you the detailed instructions for return and refund. And also, we will pay for the returning shipping fee. 
  • Exception: When you use a promotion code, please check its sales-conditions. Sometimes, we don't accept return and refund. However, for our regular prices garments, always 365 days unconditional return. 



* Return and refund acceptance: 

Within 365 days after your purchase. As we stated above, we accept all kinds of returns, you don't need to give us a specific reason. 



* Refund timeline:

Once we receive your package returned, the refund will be done in less than 3 working days from our end and it will be returned to your bank account via the original payment method within 3 to 15 days. 



* Return & Refund timelines: 

  • Once we receive your mail for return, we will respond in less than 48 hours (weekends and holidays excluded); 
  • Once the package is returned, we will proceed to refund in less than 48 hours. Refunds will be returned to your bank account via the original payment method within 3-15 days after approval.
  • Please kindly note that the return and refund are unconditional. It means, within less than 365 days, you can always return your package and we will always accept and approve the refund. 



* Please kindly note the following details:


• A customer can not cancel an order during manufacturing: if our fabrication does not please you, you have every right to be unhappy, that we totally understand; but canceling an order during our making process, out of blue, will be catastrophic for us.

• Please return us the package within one year after the reception. After one year, we will not accept any returns.

• The garments returned should not be damaged. They can be dry-cleaned but should be still in perfect condition. Otherwise, we can not proceed to refund.

• NCG Tailor should not be responsible for the eventual taxes you have paid for the products.

• We strongly advice a package with tracking code. If the package is lost during transport and you are unable to provide a tracking code, we can not proceed to refund.

• We will proceed to refund, within three working days, after receiving the returned package.


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