NCG stands for “New customer guarantee”. When you receive your first order from us, and if the product needs alterations…
Option 1: Alter it by your local tailor. We will reimburse you the alterations fee (up to a certain amount).
Option 2: Ask us to remake another one for you, with your new measurements (for a small remake fee).
Option 3: Return us the package and get your refund (in less than a month).
Being in this custom made clothing online business for more than 10 years now.
Let us tell you a truth, and you should really listen:
Don’t think you have chosen a beautiful website and you have verified multiple times your measurements, that you will receive a perfectly fitted suit, especially for the first time.
Ten years’ of experiences told us, that buying a custom suit or jacket online, getting the perfect fit done, can be very difficult, even impossible for the first time. That’s why NCG offers the whole package to cover all possible situations:
- If the product is excellent: Perfect!
- If minor alterations are needed: get it done by your local tailor, and we reimburse.
- If several alterations are necessary or you don’t want to alter it: we will remake a new one for you.
- If you don’t like our custom-made service: return us the package and get your refund, no question will be asked.
For your first order from us, we are not looking for profit; we seek a perfect clothing (custom suits, jackets, pants, waistcoats) pattern for you.
Please forgive us being straightforward:
No, we don't like to lose money. However, without your satisfaction, we are going to lose money anyway, in the long term.
So, if you are a new customer, feel free to pick the remake option. And if after the second making, you are still not satisfied, feel free to use the return and refund option.
Q: If I buy a suit, and ask you to remake another one. If after the second one I am still not happy, can I have all my money back?
A: Yes. Just return us these 2 suits, and we will refund (2 payments you made to us). No question will be asked.
Q: If I buy a suit, and ask you to remake another one. Should I return the first one to you?
A: No, you keep the first one, don't need to return it to us.
Q: Can I choose the “alteration option” AND the “remake option”?
A: No, sorry, you have to pick one option.
Q: I am already your customer, what option do I have?
A: You can always pick the “alteration reimbursement option” or the “return option”. But the “remake option” is only available for new customers.
Q: I am a new customer, can I buy, for example, 3 suits at the same time? And if I want you to remake them, can I pay $59 * 3 = $177 for you to remake other 3?
A: Sorry, a new customer is limited to use the “remake” option only once, not 3 times. The main objective of this “remake” option is to make sure the suit, jacket, waistcoat or the pair of pants will fit you perfectly, and it is absolutely not for selling you something extremely cheap.
Q: What should I provide in order to use the “Alteration reimbursement” option?
A: Send us by email the photo of your alteration invoice, which should include at least: the date, your name, total sum of alterations, the tailor’s stamp.