NCG Tailor | Made to measure | Up to $580 off

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FAQ & NCG Tailor's point of view


Making and delivery - NCG Tailor



Email response time: 

When we:

(1) Receive order from you;

(2) Receive an email from you. 


We will always contact you (or answer you) by email in about 0 to 48 hours during working days.

Weekends and Holidays excluded.

When you place an order (or send us an email) but got no response in 72 hours (except during weekends or holidays), please kindly check your spam box, or contact us again. 

We recommend strongly that you add our commercial team's email sales@ncgtailor.com to the whitelist of your email box. 



Making and Delivery time



For less than 3 suits: About 3 to 4 weeks. (Exception *)

For more than 3 suits: each suit adds 1 week. (Exception *)

(Note: When we receive the payment(s) of your order(s), we will contact you in about 0 ~48 hours during working days, by email. So please kindly make sure that your email is valid. If you don't hear from us in 3 days, please kindly check your email's spambox or contact us again). 

* 3 big vacations in China:

1st May to 7th May: 7 days vacation. 

1st October to 7th October: 7 days vacation.

Usually between 20th January and 10th February: Chinese Spring festival (about 2 to 3 weeks of vacation). 



About 2 to 4 working days ( on average 3 working days).




Shipping Fee and Shipping methods

All our products are Free-Shipping for 4 courtiers below: 

Australia / Canada / New Zealand / USA. 

For the moment, we only ship to these 4 countries, we don't ship to any country in Europe, Africa or Asia.

 We only use the following Express delivery services: TNT/DHL/FedEx/UPS.


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