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FAQ & NCG Tailor's point of view

FAQ

Making and delivery - NCG Tailor

Making and Delivery time

  

 

Making:

<= 3 Suits/Jackets: 14 days ~ 28 days

(on average 21 days. In most cases, your order will be shipped out in less than 3 weeks).

 

>= 4 Suits/Jackets: 21 days ~ 28 days.

<= 3 Waistcoats/Pants: 10 days ~ 20 days.

>= 4 Waistcoats/Pants: 17 days ~ 28 days.

 

Shipping:

About 2 to 4 working days ( on average 3 working days).

 

Important – Chinese Spring Festival 2020

The Chinese Spring Festival is the biggest holiday in China. And our factory will be closed for 3 weeks: From 14th January 2020 to 4th February 2020.

Please note the following important schedules:

 

Before 5th January 2020:
Orders paid (and measurements saved or size picked) before 5th January, will be delivered without any delay. Exception: If your order contains a free test suit, we will ship out your test suit before this holiday, but for the final suit, we have to wait after this festival.

 

Between 6th January 2020 ~ 13th January 2020:
Our tailors will still work on orders paid before 5th January.

 

Between 14th January ~ 4th February 2020:
Factory closed. All tailors on vacation.

 

After 5th February 2020:
Back to work.

 

Orders paid between 6th January ~ 4th February:
During this period, even though we don’t start the making of new orders right away, our commercial team will still work and we still accept orders.
All orders paid during this period will be manufactured in chronological order once we come back to work. For example, we will make an order paid on 7th January firstly, then another order paid on 8th January.

 

 

Shipping Fee and Shipping methods

All our products are Free-Shipping for 4 courtiers below: 

Australia / Canada / New Zealand / USA. 

For the moment, we only ship to these 4 countries, we don't ship to any country in Europe, Africa or Asia.

 We only use the following Express delivery services: TNT/DHL/FedEx/UPS.

 

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