Some customers don’t understand why a commercial website enforces such an “account restriction” policy. The common questions are:
Question 1:
Aren’t your objective to sell as much as possible? Why are you blocking customers’ accounts?
Question 2:
Aren’t you afraid that once you block a customer’s account, he or she will bad-mouth your website?
Since this “Account Restriction” policy went online in 2023, we believe we owe our customers a clear explanation. In this article, we explain everything you need to know about account restrictions.
Answer to Question 1:
No. Our objective is not to sell as much as possible; our objective is to sell a certain amount of custom suits that our two factories can produce on time. Since 2023, we have consistently faced the situation where we receive more orders than we can handle.
Answer to Question 2:
No, we are not afraid anymore. NCG Tailor is no longer a website dependent on social media or search engines for sales.
Thanks to our incredible quality/price ratio, 85% of our sales come from loyal customers and their referrals. Not every commercial website can make such a claim. For most online sellers, social media or search engines represent a significant share of their sales. However, not for NCG Tailor—not anymore.
The incredible thing about this “loyal customers’ word-of-mouth network” is that it grows on its own. It requires no commercial effort from us; the only thing we need to do is maintain an incredible price and quality.
A very simple example: If your father recommends us to you, and you need some suits, wouldn’t you buy from us? It’s a straightforward logic.
Most of our new website visitors have no idea what a good deal they can get from NCG Tailor. They are “outside of NCG Tailor’s world,” like ice; those who have tried us once, on the contrary, know very well the incredible quality/price ratio they’re getting and want to maintain a long-term business relationship—they are like fire.
To make things clearer, especially to reassure our enthusiastic returning customers, here are the most common Q&As:
Q: When did you start restricting customers’ accounts?
A: Since 2023.
Q: Do you block customers’ accounts manually?
A: In 99% of cases, no. Our website and database use AI to block some accounts automatically.
Q: Should I be worried about my account?
A: In 99% of cases, no.
Five Scenarios Where We Block a Customer's Account:
(1) Cancelling an order while it is still in progress.
(2) Within 4 to 6 weeks (excluding vacations), REPEATEDLY checking order status
(3) Insulting or threatening our commercial team.
(4) Creating a new account after a previous account has been disabled.
(5) Creating a new account to take advantage of coupons specifically meant for new customers (for quality-testing purposes only), despite already being a returning customer and being well aware of our quality.